Why Choose IWM?
The majority of our new clients come via recommendation or referral.
We are very results orientated. We have a vested interest in your success. If we look after you and help to make your website successful, you’ll probably be a customer for ever, and you might even tell others about us.
We understand that you’ve probably already spent money developing an existing website with a different provider, recognise that it is not performing for you and know you need to do “something”, but don’t want to spend a lot more getting it fixed.
We also understand that you aren’t – and don’t want to be – that “technical”. You just want someone to explain what you need to do, why you need to do it, and then to get on and do it for you.
We also understand that you want access to objective advice, practical help and ongoing support “on tap” whenever you need it in the future. Basically you want access to people who understand what you are trying to achieve, and you like the idea of a “human” being at the end of a phone, rather than a support ticket or call centre style operation.
We approach all this in a very logical manner. Our first priority is to understand what you do, provide advice on where you might be missing the mark in some shape or form, and to then ensure that all the key fundamentals are in place going forwards.
You’ll notice that our website includes lots of examples and links to our clients’ websites. What we do for these businesses, we’ll do for yours too.
Frequently Asked Questions
Will I speak to the same people each time?
Yes. We are deliberately small, so you deal with the people doing the work rather than a call centre or a ticket queue.
I have already spent money on a website that is not working. What now?
That is the situation most of our clients arrive in. We look at what is working, what is not and what is missing, then usually restructure what you already own rather than starting again, which keeps the cost down.
Do I need to understand the technical side?
No. Our job is to explain what needs doing and why, in plain English, and then get on and do it. You approve the outcome.
Key Takeaways
- Most of our new clients arrive by recommendation or referral rather than advertising.
- We are a deliberately small team, so you deal with the people who actually do the work.
- We assume you are not technical and do not want to be, and explain things in plain English.
- Our first priority is understanding what you do before suggesting what should change.
- The site is full of examples and links to real client websites, because what we do for them we will do for you.