Coronavirus information for IWM clients

These are extraordinary times, and they seem to be getting more extraordinary as each hour passes.

For most businesses this is going to be like a mini ice age, albeit one that hopefully only lasts a few months. Our aim is to support you and be on hand to provide any and every assistance we can. And if we all pull together and help each other as much as we can, most of us will be OK.

Working From Home

All our services are cloud hosted and reliable, and all our staff work remotely from their homes. If you are planning for your staff to work remotely from home, we can help you set up a complete “Cloud Hosted Office” so that you and your staff can makes calls, send/receive emails, access folders and files, make telephone calls via an Internet phone system (complete with switchboard), and set up video conferences if you need to have meetings with staff and customers. We can help you set all or any of these services by remotely accessing your computers, and are on hand to provide training and support.

We are working out the details of the kind of packages and services we can offer (this wasn’t something we were expecting to have to do!). Costs will vary depending on your particular needs and the time involved in setting it up, but the various services involved can be charged monthly and then cancelled when things go back to normal – or whatever the new normal turns out to be. We will help you do all this as quickly as we can, but we can only set up several “Cloud Hosted Offices” at a time.

Health & Welfare Policy relating to Coronavirus

We also realise that you may wish to notify your customers of your Health & Welfare Policy relating to Coronavirus. This is particularly relevant if customers visit your sites or premises, or at least enables you to notify your customers of any changes in your way of doing business during this difficult time, or of issues beyond your control with sending orders out.

We have spent the last few days working with a number of our clients – including several involved in travel/leisure – putting together guidelines on the Coronavirus based on Government guidelines at the time, which we are then updating as these guidelines change. We have created several template documents that cover a number of key factors, and if you’d like one of these, or would like help editing it for your particular needs, let us know. Please note though, guidelines are changing so quickly now this may need to be updated regularly on your website.

A typical example can be seen at

Whatever it is, we’ll help you if you need it.

A Special Message For Our Clients in Travel/Leisure

We are aware that the tourism/leisure sector is already being hit very hard, with bookings for holiday lets, weddings, and special events already being cancelled. Quite simply, people are not going to travel or attend gatherings of lots of people. Even if they attempt to, and it is still legally possible to do so, the local communities they visit are naturally not going to be happy about newcomers arriving and mixing – and most attractions in the area will be closed anyway.

We understand that some people are still clinging onto bookings for Easter week, but it is fast approaching and after what one client described as an “eerie silence”, the trickle of cancellations is expected to turn into a flood over the coming days – either as a result of Government policy changes or simply as people wise up to the fact that planning a holiday, even if just in the UK, is simply not practical. No one wants to fall ill away from home. Or be in a position where they can’t get home. They have jobs, homes, children and other responsibilities to consider, including the welfare of elderly relatives.

A Special Message For Our Clients in Retail

If you have customers who visit your premises (ie shop, hairdresser, restaurant etc), it is likely that in the near future that restrictions will apply. If there are ways that you could continue to do business, and we can help you via your website, let us know.

In Conclusion

We are all going to have to become more realistic for a short while at least. The key thing is how we all adapt and work together. The only consolation is that everyone is in the same boat, and we should all realise that the normal chain of supply/demand/delivery/pricing/low season/high season/meetings/events and everything else you can think of will affect you and everyone you know.

Whilst we don’t know how long it will take, this virus has a curve. It will end. Cases in China are slowing down thanks to the stringent measures they have put in place. We just have to nail things down as much as we can for the coming storm and weather it for as long as it takes and for all of us to co-operate with each other.

We at IWM would like to think some good will end up coming of it. Perhaps more tolerance of others, and better community spirit. Perhaps benefits to the environment as we don’t travel about as much for work. Perhaps a huge upsurge in business a few months down the road as our relief that this is getting under control becomes more palpable – but now we’re going beyond our remit to simply look after your Internet needs!

Call us on 01526 352919. Our lines are very busy at present as a result of all this, so if you call and get a machine, please leave a message. It might take an hour or two for us to get back to you. Or, complete our online form.